CASE STUDY
Challenge
Companies in the service sector, as well as recreational and retail facilities, were increasingly looking for ways to improve customer service, reduce queues, and automate payment and fiscal processes. Manual service led to higher costs, errors, and longer transaction times. The need arose for a modern self-service kiosk that would be intuitive to use, compliant with Polish fiscal regulations, and ready for deployment across various industries.
Solution
MPED Sp. z o.o. designed and implemented a proprietary self-service kiosk, combining advanced technologies with modern design. The device enables customers to make purchases, book services, and manage queues independently, minimizing the need for staff involvement.
Technical specifications
- 27-inch high-resolution touchscreen
- POSNET fiscal printer – compliant with Polish regulations
- Self 2000 payment terminal for cashless transactions
- Windows 11 operating system
- Design allowing for stationary or mobile installation
System functionalities
- Support for card and cash payments
- Automatic issuance of fiscal receipts
- Reservation and ticket sales system
- Queue management module
- Ability to display advertising and promotional content
- Customizable interface tailored to client needs
- Integration with Microsoft Azure cloud – monitoring and remote updates
Technologies
- Frontend: React.js
- Backend: .NET
- Cloud: Microsoft Azure
- Integration: POSNET fiscal devices
Applications
- Service industry (beauty salons, hairdressing, cosmetics)
- Recreational and sports centers (swimming pools, wake parks)
- Cultural venues (museums, galleries)
- Retail locations
Results
- 50% reduction in customer service time
- Lower costs by reducing the need for additional staff
- Automation of fiscal and payment processes
- Improved customer experience with an intuitive interface
- Additional sales and advertising channel
Summary
The proprietary self-service kiosk developed by MPED Sp. z o.o. is a versatile tool that revolutionizes customer service across multiple industries. By combining modern hardware, dedicated software, and Microsoft Azure cloud infrastructure, our clients can efficiently manage sales and reservations while enhancing customer comfort and satisfaction.